FAQs
Frequently Asked Questions
What is the returns policy?
We accept returns within 14 days of receiving your order, provided the product is in perfect condition and in its original packaging. To initiate a return, please contact our customer service team.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on the delivery address. Shipments to mainland Spain usually have a reduced flat rate.
When will I receive my order?
Orders are prepared within 2 to 3 business days .
- 📦 Shipping within Spain: usually takes between 3 and 5 business days (may vary depending on the destination).
- 🌍 Shipping to Europe: the estimated delivery time is 5 to 10 business days , depending on the country and the courier service.
- ✈️ International shipments (outside of Europe): may take between 10 and 20 business days , depending on the location and customs procedures.
Where are your products manufactured?
All our products are manufactured in Spain , taking care of every detail of the process.
Can the cushions be washed? Are they durable?
Yes, the cushions are easy to wash . We recommend washing them at a low temperature and without bleach to maintain the colors and shape.
Yes, the cushions are sun resistant thanks to the type of fabric we use, designed to preserve their color and texture even outdoors.
What materials do we use?
We use high-quality and sustainable materials, chosen to guarantee durability, comfort and respect for the environment .